Corporate Services
The trust has a range of agile / improvement focused / high performing corporate teams who’s main focus is to support front line and clinical services, to deliver excellent patient care and customer services.
Our goal is to provide high quality, value for money services who deliver on efficiency and exceed on compliance targets.
All teams are encouraged to have an agile mindset and be customer focused in their approach.
We are dedicated to improvement and self-development and therefore offer a range of training development opportunities and statutory training programmes.
In order to promote talent from within, and throughout our staffs’ journey with us, we offer a variety of different career pathways - from apprenticeship/entry level to executive director - with support to train and develop in your chosen profession.
People Services (OD/HR/Recruitment/Payroll)
Communications
ICT
Finance Management
Estates and Facilities Service
Estates, Facilities, Sterile Services, Property and Projects Directorate AND ROYAL FREe London Property services
Each year this World-class and award winning, established and highly regarded multi-functional team, demonstrates exemplary service delivery to the overall patient experience. We ensure that we continuously improve and do not rest on our laurels, are able to share successes, work on pro-active action plans to deliver excellent, safe and compliant services to staff, patients and members of the public 365 days a year on a 24/7 basis. Our proactive approach is matched by the resilience to adapt where and when necessary; the recently aired ‘Hospital: Fighting Covid-19’ demonstrates our response to the potentially life threatening impact of excessive oxygen drawdown from our central plant embodying the intrinsic values of team members with this directorate.
We offer a variety of roles ranging from Domestic, Portering, Security, Catering through to Decontamination Technician, Maintenance Craftsperson, Engineer, Project and Property Managers.
Each team has a staff experience plan and we actively engage staff in a range of well being programmes to improve their joy at work. Coupled with this we work with Education Providers and the trust apprenticeship lead to support staff in their professional development.
Once an apprentice has completed their college education, we offer opportunities to apply for substantive positions to offer them further career development and retain talent.
By investing in staff engagement, training in customer focus skills we ensure that our teams feel a part of the overall success of the service we provide. No 2 days are the same within this directorate but the one overriding constant is our approach to making a positive difference in everything we do.
Innovation in ICT to transforming clinical services
Moved into NHS within my profession and opened up a range of opportunity
Full range of careers
Finance and Compliance
The directorate of finance and compliance is comprised of approximately 180 staff.
The finance department is responsible for supporting the trust to meet its financial targets and live within our budgets and to deliver financial services such as, payment and raising of bills, accounting and cash management.
The performance team supports the trust on the analysis and delivery of performance targets and provides tools for departments to understand current and future delivery
The directorate also includes a number of other departments such as NHS contract management, planning, commercial support and board secretariat.
Finance and Compliance includes
Compliance Functions
Contracts
Planning
Performance
Group Governance
Finance Functions
Invoicing
Billing
Commercial Finance
Costing
Financial Control
Financial Management
Income
Finance Information Systems
Cashiers
Capital
The roles within finance range from junior apprentices, processing team to professionally qualified accountants. All teams are encouraged to take advantage of the learning and development tools available to them via in house training, the NHS Finance Skills Development London network, HFMA and apprenticeship learning sites, leadership academy as well as development opportunities offered by the professional accounting bodies. In recognition of this , the department has been awards from ACCA, CIMA. AAT in recognition of the training and development opportunities offered.
Shared Corporate Services
Shared Services has recently moved into a group shared services model, with a plan to establish centres of excellence that will ultimately be shared across North Central London NHS partners. The design principles for the consolidated services are to:
a. Deliver higher quality services designed around user experience
b. Exploit technology for innovation
c. Extend the services into our ICS partners across primary, secondary, social care
We’ve recently invested in new technology such as RPA and AI to provide the better, more efficient and customer-focused support services to our staff, partners and suppliers and have taken a lead on sharing these among the wider NHS. Our recruitment service won the 2019 HPMA award for innovation, was nominated for many others, and is widely showcased for automation with ‘Stu the recruitment robot’.
As a team, we focus on using quality improvement (QI) methodology as a way of reducing waste (wasted resource, wasted effort) across the service to allow us to concentrate our energies on the things that matter and adding value to the organisation.
Our vision is to deliver ‘Excellent patient care through an outstanding employee experience.’
Services that currently are supported include:
Recruitment Services (including general, nursing and medical recruitment)
Payroll and pension services
Processes and systems
Lead Employer Services
HR Advice services
Medical workforce services (including job planning and revalidation support services)
Occupational Health Services
information management and technology Services
IM&T (Information Management and Technology) directorate is an awarding team and RFL was also selected as one of the original 12 trusts to become a Global Digital Exemplar (GDE), an NHSE programme to advance the digital maturity of those trusts.
The team has a high performance culture with a focus on digital innovation and transformation. The priorities and purpose of (IM&T) directorate include:
Supporting and facilitate service transformation programmes to deliver the Group goals e.g. Clinical Practice Groups (CPGs), Quality Improvement (QI), Outpatients, Theatres, Urgent and Emergency Care, Patient Flow etc
Create first class digital services across the trust
As a GDE, provide digital leadership across NCL STP and London,
Nurture and develop digital innovation
Support the organisation to use high-quality data to support and improve patient care
The teams that currently fall into IM&T Directorate include:
Patient Systems
IT Infrastructure
Telecommunications
Information Management
Clinical Transformation
Clinical Coding
The Directorate has a wealth of roles ranging from service desk level support roles, clinical coder to information analysts.
We offer apprenticeship programs in a range of areas and participate in the national NHS graduate management scheme.
We are proud that some of the key successes in previous years have included the following:
Opening the most digitally advanced hospital in the NHS at the new Chase Farm Hospital
Reduce unwarranted clinical variation through digitisation of 20 clinical practice groups (CPGs)
Implement population health management across NCL STP
People Services
We have a number of teams with in the People Directorate which support the trust to deliver world class care. As a large People Directorate with over 150 staff we have a number of roles in the following teams:
Education
Strategic HR and Business Partnering
Staff Experience team
Employee Relations
Organisational Development and Leadership
Staff Experience team and nurseries
Workforce information.
The roles within the Directorate range from apprentices, to CIPD qualified roles such as employee relation specialists and HR Business Partners. As a member of the HPMA there are lots of opportunities for professional development. We also support the development of staff through apprenticeships such as CIPD or MBA.